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Mercado Libre has partnered with Yoroms Platform to be a pioneer in decoupling talent from fluency in Latin America

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Summary

In response to evolving talent needs, Mercado Libre prioritized skill-based hiring, bringing professionals from global leaders into its predominantly Spanish-speaking environment. The challenge lay in seamless integration and effective communication. Yoroms Platform tackled this by offering real-time language translation, resulting in heightened participation and reduced reliance on intermediaries.

With comprehensive training and collaboration, the platform not only addressed language barriers but also improved operational efficiency by 30% for international hires, fostering a more inclusive corporate culture at Mercado Libre.

Why Yoroms Platform?

  • Outperformed any solution tried in the past.
  • Best AI-generated translations with different Spanish accents
Facilitating Multilingual Communication for
  • All-hands
  • Leadership meetings
  • Operations & Logistics meetings
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Objective of the Partnership

Mercado Libre's vision for hiring shifted towards skill-based selection, putting less weight on linguistic fluency. The goal was to incorporate global talent while addressing ongoing challenges in cultural and linguistic integration. Mercado Libre has partnered with Yoroms Platform to be a pioneer in decoupling talent from fluency in Latin America.

Results

Transformation in Communication Dynamics - Intangible Results

76Mercado Libre Membersequipped with Yoroms Platform
40%Potential saving on Salaryby hiring monolingual speakers
20%Increase in perceived active Participtionin forums, workshops, and from EN/PT speaking employees.
Inclusive Cultureand evidence for operational efficiency
100%Collaborative Environmentwhere every voice is valued and heard

Challenges faced before Yoroms

Communication Barriers between Teams
  • Growing gap in interaction between teams in Brazil and Spanish-speaking countries.
  • Concerns about team cohesion and collaboration effectiveness.
Cultural and Linguistic Integration
  • Incorporating professionals from global market leaders into a predominantly Hispanic environment.
  • Ensuring effective integration from senior executives joining Mercado Libre from industry giants like Alibaba.
Limited Participation and Understanding
  • Language barrier impacting team building forums and meeting understanding.
  • Professionals relying on goodwill and time of colleagues for clarifications, affecting productivity and confidence.